empathy map
Empathy is when you put yourself in the shoes of the user you want to target
There are three ways you can empathize
- customer interview
- simulate their experiences
- Monitoring people while performing a specific job
Thinking and feeling
What does the customer think and feel
The look
What does he see?
say and do
What does he say and do?
gains
What does the customer gain?
troubles
What hurts the customer?
Hearing
What does he hear?
انضم الان الي نادي رواد الاعمال
COMPANY GATES
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